Refund & Return Policy

Our commitment is to provide you with exceptional products and a seamless shopping experience. However, we understand that unforeseen issues may arise. In such cases, we are dedicated to resolving any problems promptly to ensure your satisfaction.

Returns and Exchanges:

If you wish to return an item, please contact us first within 14 days of receiving your order at contact@machinemarvels.com. In the event of our error, kindly attach pictures of the defective or incorrect product to your initial email, along with a detailed explanation.

Please note that personalized products are uniquely tailored for you and, as a result, cannot be exchanged or refunded, except in cases of manufacturer's defects. If you are dissatisfied with a custom design after several revisions, you may request a partial refund. Please note that the non-refundable custom design fee of $30 will apply.

Refunds:

Refunds for returned items will be issued to the original payment method used during the order placement.

Return Conditions:

To qualify for a refund or exchange, the returned product must be unused and in its original packaging. Please ensure that the packaging is clearly labeled with "RETURNED ITEM" to avoid any misunderstandings.

Shipping Costs:

Please be aware that all shipping expenses for returning items are the responsibility of the customer.

Additional Inquiries:

If you have any further questions regarding returns or need assistance, please do not hesitate to contact us at contact@machinemarvels.com. Our dedicated team is ready to assist you.